WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
We provide both domestic and Internal shipping with 23 trusted carriers like DHL, Fedex, UPS etc. All the carriers have an express shipping method available. When the order is placed, the customer has an option to choose from Free (7-18 days) and Express(4-8 days). However, these time ranges are average values and in some cases item may get delivered much earlier or slightly delayed.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
WHERE’S MY ORDER COMING FROM?
We are headquartered in Canada and people love our products/services from all around the world. Your package is shipped from one of our fulfilment centres in Canada,United States, Germany, India & China. International Shipping route is decided on the basis of the availability of the product in each warehouse at the time of order placed and fastest shipping possible. If you have any questions or queries, please contact us.
IS ORDER TRACKING PROVIDED?
Yes, you can track your order from your account after 3-5 days of shipment.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.